Consumer Electronics Retail and Repair Services Guide

Consumer Electronics Retail and Repair Services Guide

Welcome to the Consumer Electronics Retail and Repair Services Industry Guide

What is the Electronics Retail and Repair Services Industry?

The consumer electronics industry, also known as home electronics and personal electronics, are devices sold to the end-user. Consumer electronics include electronic devices for personal entertainment such as television, smartphones, and gaming devices. - Adapted from Wikipedia

Use the navigation to explore four sections designed to help you focus your secondary market research.  

This guide will not only help you to become more efficient with your research time but it will also save you money by directing you to reputable sources to learn about your market.  But first, take a deep breath because secondary market research is a journey and it will require work. The definition of a market can vary from a broad industry to a specific market niche.  Also, the geographic scope of your market may vary across a municipality, a region, a country or the globe. In new or emerging markets there may be very little information or data published so you will have to dig and possibly look at comparable, more established markets. This guide will help you to organize your work and prioritize your research questions. We aim to save you time by directing you to the information you can use to make better business decisions. Feel free to jump into whatever section is most applicable to your business goals now.

Photo by Omid Armin on Unsplash

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Getting Started

Getting Started

Start Right

  • Read books related to your industry and business planning
  • Review sample business plans for ideas
  • Find capital

Checklist

  • Are there books about running a business in this industry?
  • What does a comparable business or marketing plan look like?
  • What funding or financing opportunities might be available to me?
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Find Books

Find Books

Need Inspiration? Pick Up A Book!

This section will introduce several "how-to" books on business to help you get started with your research. These books will primarily introduce you to business plan writing. These books will also introduce general business types such as retail and service business models.

Find Books Using Relevant Subject Headings

  • Consumer electronics industry.
  • Household electronics.
  • Home entertainment industry.
  • Business planning.
  • New business enterprises -- Management.
  • Small business -- Management.

Google Books 
Google Books is a search feature offered by Google. It enables users to search the full text of approximately 10 million books that Google has scanned and stored in its digital database. It also offers previews of books that are currently still in print.

Worldcat 
A global catalogue of library collections from various libraries around the world. You can search for books on business planning, new enterprises, start-ups, or your specific industry. You can search for all the locations with copies of a specific item, and then locate the item in a nearby library. In Worldcat, you can also view research articles and other digital content directly online.

Search for an item in libraries near you:
WorldCat.org >>

illume

A search portal to BC's post-secondary and public library collections (93 libraries). 

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Find Business Plans

Find Business Plans

In the page below you will find examples of successful business plans. Researching your business plan can be a very time-consuming experience, but it is an essential and worthwhile investment. Your business plan will become your most important day to day operating tool. The information resources and strategies in this guide will help you create an effective plan and increase your chances for business success.

Review Sample Plans for Ideas

Most books about starting a business will include examples of business plans, as well as business planning templates. In addition to books, online business resources frequently include sample business plans. Here are a few to get you started.

Business Plans

Bplans.com

This site offers a selection of free sample business plans, as well as articles on business planning. Bplans.com also sells business planning software.

Business Plans Handbook, Gale Publishing

This is a database of actual business plans written by North American entrepreneurs seeking financing for their businesses. Includes examples of many start-up business ideas. Access is available through many BC public libraries, made possible by a generous donation from the Sutherland Foundation. Affiliates of UBC can start here.

  • Discount Consumer Electronics Retailer. (2012). In M. Lee (Ed.), Business Plans Handbook (Vol. 24, pp. 59-68). Gale. Retrieved from Business Plans Handbook database.
  • Greenland, P. (2015). Electronic Waste Collection Service. In K. B. Mallegg (Ed.), Business Plans Handbook (Vol. 32, pp. 77-83). Gale. Retrieved from Business Plans Handbook database.
  • Smartphone and Tablet Screen Repair. (2015). In K. B. Mallegg (Ed.), Business Plans Handbook (Vol. 31, pp. 193-198). Gale. Retrieved from Business Plans Handbook database.

Marketing Plans

Marketing Plan Outline from Government of Canada |This Government of Canada page reviews the components of a marketing plan and why a marketing plan is necessary for your small business. 

BDC Marketing Plan Template | This comprehensive marketing plan template from BDC is for Canadian entrepreneurs specifically and includes all the important sections of a marketing plan, including an executive summary, identification of your target customer, and how you'll measure your sales.

Small Business BC - How to Write a Marketing Plan
This guide shows you how to develop a marketing plan that includes details like how you intend to meet your customers’ needs and communicate the benefits of your products or services to them. When making any decisions about market positioning, pricing, promotions, and sales, your customers should always be top of mind.

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Find Capital

Find Capital

In this section you will find links to information on funding for your business. No business can function without money to pay for overhead expenses and production or product costs. It is also unusual for a business founder to have the capital to fully fund their business. The sources in this section will help you consider the best source of funding for your business.

Suggestions for Obtaining Capital

With proper planning and a few resources to guide you on your way, identifying and securing capital to start and grow your business becomes a much smoother and gentler process.

There are several ways to secure the capital needed to fund your business:

  • Government Funding: This is money that the government gives you to fund your business, based on your application to the funding grant. There are other types of government assistance you might wish to explore here: Business Grants and Financing.
  • Personal Savings: This involves saving your money from your current employment to invest in your business.
  • Personal Loans: This option means using your personal credit to secure a loan or using your personal credit card for business expenses.
  • Crowdfunding/Micro-Lending: Crowdfunding and micro-lending are both alternative ways of raising capital that involve having large groups of people pre-buy your product before it is launched or loan you small amounts that you can then use to finance your business.
  • Private Financing/Equity Financing: This types of financing come in the form of loans from banks or individuals. It is obtained through your business’ credit availability or through providing equity in your business in exchange for money. This financing involves going into debt or giving up some control of your business.

Need More?

Funding & Financing Page

Check out this page in the Learn Business Basics section of our site to review a growing list of different ways to raise capital for Canadian businesses. It has many funding resources to explore that fall into the categories above, and well as sections with opportunities specifically for Indigenous, women, and youth entrepreneurs, as well as regional funding opportunities.

Below, we have some resources that can help you find funding options for your business:

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Find Industry Info

Find Industry Info

Conduct Your Industry Research 

  • Find information specific to your industry to help you succeed
  • Write your industry overview
  • Start your market analysis

Checklist

  • What are NAICS or SIC codes for the consumer electronics retail and repair services industry?
  • What are the risks, trends, opportunities and outlooks for the consumer electronics retail and repair services industry?
  • What is the forecast for the Canadian consumer electronics retail and repair services industry? What trade associations, magazines, agencies and websites are connected with the consumer electronics retail and repair services industry?
  • Have there been regulatory or technological changes in the consumer electronics retail and repair services industry that could affect my business?

Tip: Make a note of any questions you have, the resources in this section can help you answer these and complete the checklist.

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Industry Codes

Industry Codes

The North American Industry Classification System (NAICS)

At the start of your research, it may not be clear what specific industry you should be examining. A good strategy is to find out if your business idea is classified in an industrial classification system. These systems organize industries by assigning them a numeric code. The most commonly used system is the North American Industry Classification System (NAICS). Once you know your Industry Classification Code you can use this number to:

  • Find industry-specific statistics on government websites or in library databases
  • Generate lists of competitors in company directories

Another common classification system is the Standard Industry Code (SIC). NAICS have mostly replaced the SIC, but the SIC is still used by some commercial databases. Finding and using these classification systems to effectively search can be tricky, so don't hesitate to ask a librarian for help.

Try These

Type Code Description
NAICS 81211 Consumer electronics repair and maintenance services without retailing new consumer electronics
NAICS 423620 Household Appliances, Eclectic Housewares, and Consumer Electronics Merchant Wholesalers
NAICS 532210 Consumer Electronics and Appliances Rental 
NAICS 443142 Electronics Stores

Search or browse all NAICS or SIC codes on the NAICS Association website. Some NAICS codes are different in Canada — you can search by keyword or browse Canadian NAICS codes at Statistics Canada or Canadian Industry Statistics. To search for a SIC code using a NAICS code and vice versa, use the NAICS & SIC Crosswalks.   

For more information about planning your industry research, including identifying your industry codes, check out the video tutorial for Module 3: Planning Your Industry Research.

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Library Databases

Library Databases

The Expensive World Of Business Information

Believe it or not, you cannot find everything on Google! Have you ever done an online search and found the perfect industry report only to find that it costs over $5,000? Did you know that libraries pay for many expensive databases that could be helpful in your secondary market research? 

Search engines like Google can only provide direct access to freely available information. Most of the web, including business information, lives in databases behind expensive paywalls. This paywall-protected section of the Internet is known as the deep web. Fortunately, some libraries pay to subscribe to databases so they can provide free access to their patrons — and many business databases can contain useful information such as articles, market research, and company reports.

There are several strategies you can use to access relevant business information on the deep web. First, we urge you to look up what business resources your local public or academic library can provide access to. Each database has its own arrangement, with unique interfaces and search features. It helps to know the structure and search terms of the specific database you are working with in order to retrieve effective results. 

Also, it is important to know that library databases are restricted by specific usage agreements. It can help to consult with a librarian if you have trouble navigating a specific database. They may also be able to help you find comparable information elsewhere. Libraries with robust business collections might have useful e-books, directories and trade journals. As you conduct your secondary market research you will likely need to consult both free and deep web resources.

For more information about how and why to use business databases, check out our video tutorial, Module Four: Conducting Your Industry Research.

Business Resources at Academic Libraries 

Colleges and Universities with business programs will have useful business collections you may be able to get access to through their academic library. Often these academic libraries can provide the general public with access to their collections, which include electronic resources like databases and e-books. For example, they could have alumni or community cards, and can provide temporary "guest" passes in certain situations. Contact your local college or university library to see what they can provide. Please note: you probably will not get access to their electronic resources with remote access.

Databases For Industry Research

UBC Library Business Databases

How to access: If you are a UBC student, staff, faculty or in-person library visitor you may have access to business databases through the David Lam Management Research Library and Canaccord Learning Commons through the links below.

Full Listing By Title or Full Listing By Subject

There are two different ways to identify databases: Use "by title" if you already know the name; otherwise you can search the list "by subject" to find starting places for undertaking market research, finding articles or researching companies. To learn more about how you can access library resources if you are a community user or temporary visitor, check out the UBC Library Community Users & Visitors Guide. Community users and temporary visitors may have additional access restrictions to specific databases because of license agreements.

BCC Research Centre

How to access: If you are a UBC student, staff, faculty or in-person library visitor you can access this resource. Otherwise, contact your local library to see if they provide access.

Publishes 250 reports annually that are complete with market intelligence, five-year forecasts, statistical and analytical data, key players, market share, industry structure and dynamics, and technological shifts and trends.

    •  (Oct 2020). 2021 U.S. Consumer Electronics Repair & Maintenance Industry-Industry & Market Report. BCC Research. Retrieved from BCC Research database.  
    • (Sept 2019). Consumer Electronics: A Global Market Outlook. BCC Research. Retrieved from BCC Research database.

    Provincial Library Database Partners

    How to access: Check out the database list and note the License Participants to find out which institutions have access. Otherwise, contact your local post-secondary library to see what they offer.

    BC Electronic Library Network (ELN) Research Databases

    ELN licenses databases with partner academic libraries. These include LexisNexis, Canadian Newsstream, Hoovers, CBCA Business, ABI/INFORM Complete and others that may be of interest to business researchers.

    ABI/INFORM Collection

    How to access: If you are a UBC student, staff, faculty or in-person library visitor you can access this resource.

    Created by ProQuest this database contains full-text articles from over 1,000 business magazines and journals that track business conditions, trends, management techniques, corporate strategies, and industry-specific topics.

    • Canada information technology report - Q1 2021. (2021). London: Fitch Solutions Group Limited. Retrieved from ABI/INFORM Collection.
    • Canada consumer & retail report - Q4 2020. (2020). London: Fitch Solutions Group Limited. Retrieved from ABI/INFORM Collection.

    Business Source Ultimate

    How to access: If you are a UBC student, staff, faculty or in-person library visitor you can access this resource. Otherwise, contact your local library to see if they provide access.

    Includes financial data, books, videos, company profiles, SWOT analyses, industry profiles, country reports, market research reports and case studies. Also includes information on industry trends, forecasts, outlooks, competitors, how to run a specific business and much more.

    • Barnes Reports: (NAICS 44314): Appliance/TV/Electronics Stores Industry. (2021). United States Appliance/TV/Electronics Stores Industry Report, 1–196. Retrieved from Business Source Ultimate database.
    • Barnes Reports: 2021 U.S. Industry & Market report. (2021). United States Consumer Electronics Repair & Maintenance Industry Report, 1–196.

    Business Market Research Collection (Proquest)

    How to access: If you are a UBC student, staff, faculty or in-person library visitor you can access this resource.

    Business Market Research Collection brings together four sources to help students more easily conduct the research they need to produce business plans, marketing plans, startup plans, market growth analysis, and strategic and financial plans. Includes access to: Hoover's Company Profiles, OxResearch, Barnes Reports, and the older Snapshots Series, which includes market research overviews on over 40 industries and 40 countries to 2008.

    • Consumer electronics & appliances stores - quarterly update 10/26/2020. (2020). Fort Mill, South Carolina: Mergent. Retrieved from Business Market Research Collection Retrieved from Business Market Research Collection.

    First Research Industry Profiles

    How to access: If you are a UBC student, staff, or faculty you can access many of these reports through ABI/INFORM and/or Business Market Research Collection (Proquest).

    Covers over 900 industry segments. Updated on a quarterly basis, these industry profiles contain critical analysis, statistics and forecasts to help you engage key prospects, coach key clients, and deepen customer relationships. You can search for reports by NAICS, SIC or keyword or browse by category.

    • Canada consumer & retail report - Q3 2020. (2020). London: Fitch Solutions Group Limited. Retrieved from ABI/INFORM Collection. Retrieved from First Research Industry Profiles database.
    • Canada information technology report - Q2 2020. (2020). London: Fitch Solutions Group Limited. Retrieved from ABI/INFORM Collection. Retrieved from First Research Industry Profiles database.

    IBISWorld Industry Reports

    How to access: If you are a UBC student, staff, faculty or in-person library visitor you can access this resource.

    IBISWorld research is an independent, professional publisher of high-quality market research reports. These reports analyze the underlying structure and external forces that drive an industry.

    • Gonzales, E. (2020, June). Canada Industry (NAICS) Report 44314CA: Consumer Electronics Stores in Canada. Retrieved from IBISWorld Industry Reports.
    • Daly, J. (2020, November). US Industry (NAICS) Report 44311: Consumer Electronics Stores in the US. Retrieved from IBISWorld Industry Reports.
    • Gonzales, E. (2020, May). Canada Industry (NAICS) Report 81121CA: Electronic & Computer Repair Services in Canada. Retrieved from IBISWorld Industry Reports.
    • Ristoff, J. (2020, October). US Industry (NAICS) Report 44312: Computer Stores in the US. Retrieved from IBISWorld Industry Reports.

    Marketresearch.com/Freedonia Focus

    How to access: Check your local public or academic library to see about access. If you are a UBC student, staff, faculty or in-person library visitor you can access this resource.

    While you can search this website only some Canadian libraries provide full-text access to the market research reports on industries and demographics for North American industries. They can range from 50 to 400+ pages in length, and contain charts, tables, and graphs, and key facts. Marketresearch.com has varied industry coverage and includes US and international information.

    • Freedonia Focus Reports. (2020, June). Appliances & Electronics: United States. Retrieved from Marketresearch.com Academic database.

    Mergent Online

    How to access: If you are a UBC student, staff, faculty or in-person library visitor you can access this resource.

    Provides access to US and international public company data. This database also contains data on companies that were acquired, went bankrupt, liquidated or merged out of existence from 1995 forward. Users can compare companies and export data into programs like Excel.

    Statista

    How to access: If you are a UBC student, staff, faculty or in-person library visitor you can access this resource.

    A simple to use statistics portal that integrates statistics from thousands of sources, on topics related to business, media, public policy, health and others. Statistics can be exported in PPT, XLS, PDF, and PNG formats. Some basic content available for free.

    • Tankovska, H. (2020, October 5). Consumer electronics in the United States - Statistics & Facts. Statista. Retrieved from Statista database.
    • Tankovska, H. (2020, November 16). Consumer electronics retailers - statistics & facts. Statista. Retrieved from Statista database.
    • (2020). Consumer electronics e-commerce in the United States. Statista. Retrieved from Statista database.
    • (2020). Consumer electronics retailers. Statista. Retrieved from Statista database.

    WARC: World Advertising Research Center

    How to access: If you are a UBC student, staff, faculty or in-person library visitor you can access this resource.

    WARC has case studies from major companies and advertising agencies, as well as articles from leading advertising journals and unpublished papers. It also includes company profiles, advertising spending statistics, and demographic and economic data.

    • (2020, February). What’s working in consumer electronics. WARC Category Intelligence. Retrieved from WARC: World Advertising Research Center database.
    • (2020, December). What’s working in tech and electronics. WARC Category Intelligence. Retrieved from WARC: World Advertising Research Center database.
    • (2017, July). Consumer Electronics Global Industry Overview. Euromonitor Strategy Briefings. Retrieved from WARC: World Advertising Research Center database.

    Newspapers and News Sources - UBC Library Research Guide

    How to access: The guide can be viewed through the link below. Individual resources and databases will have different access requirements.

    UBC Library has an excellent collection of current and historical newspapers from B.C., Canada, and around the world. UBC affiliates will have access to these resources.

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    Industry News

    Industry News

    In this section we have gathered some of the most popular information sources, such as trade journals, magazines, blogs, and association websites. Industry information is always changing. For the latest news, current issues and popular opinions, try following one or more of these sources. In addition, interacting with the websites that provide this information through commenting and asking questions may also provide you with more information.

    Associations 

    Trade associations often publish free industry newsletters that are excellent sources of information for your business plan. Such newsletters often have articles that cover in-depth topics on business management, manufacturing practices, how-tos, and current industry news.

    Retail Council of Canada | The RCC represents independent, regional, national mass and specialty retail business and online merchants in general merchandise, drug and grocery. The Retail Resources page provides many helpful webinars, industry research, and articles.

    Electronics Products Stewardship Canada | EPSC represents the interests of electronics manufacturers for innovation in enhanced end of life solutions for electronics products in Canada.

    U.S. Based Associations

    Consumer Technology Associations | This trade association represents the US consumer technology industry. Members can access market research, industry promotion, information on tech research, and invitations to events throughout the year. While some features are for members only, CTA has many past webinars available to view for free.

    TIP: Use ASAE Gateway to Associations Directory to search for an association by name, interest area, or international geographic location (including Canada and BC). You can also search using a combination of various fields.

    Magazines & Trade Journals

    Trade journals (often called magazines or trade publications) can be very useful in helping you find current articles relating to business research. Contact your local research library to determine which trade journal subscriptions they have. There are also free trade publications that you can access online. 

    IEEE Consumer Electronics Magazine | The Institute of Electrical and Electronics Engineers (IEEE) is a technical professional organization for the advancement of technology. The magazine typically publishes 6 issues per year. For more information, take a look at IEEE Access which is an open access journal of IEEE.

    PCMag | PCMag was a print magazine from 1982 to 2009 but has now moved completely to an online format. The site reviews the latest technology and services. 

    TWICE | TWICE stands for This Week in Consumer Electronics and focuses on the needs of the technology and consumer electronics industries. Twice publishes more than 12 times a year through various online platforms such as the website, newsletters, events, videos and webinars.

    Consumer Reports | Published monthly Consumer Reports provides credible information for consumers to make informed decisions. The site maintains a section on product reviews.

    TIP: Try searching Ulrichs Periodical Directory to develop a list of important trade publications in your industry.

    Consultant & Other Websites

    MarketWatch - Industry Analyzer | The Industries section contains current data on Dow Jones Industry Sectors. Aggregate data as well as company-specific data is available.

    PriceWaterhouse Coopers Canada (PwC) | Global consultancy firm that produces reports on the state of various industries.

    Firsthand | A free source of industry information. Use the Industry Profiles to research growing industries and best industries by major, and Company Rankings and Profiles to find news, company information, and industry-specific sample professions. Basic monthly membership is free and offers access to blogs, discussion forums, and job listings.

    TIP: As with all sources, news articles and blogs should be carefully evaluated. For information on how to evaluate your information, watch video tutorial Module Five: Using Information Responsibly.

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    Government Websites

    Government Websites

    In this section we have gathered some of the most reliable freely available online government and employment websites for you to use in your research.

    Canadian Websites

    BC Stats Current reports and statistics from British Columbia's central statistical agency including labour market information, economic statistics and bankruptcies. Start by searching their Industry section and narrowing by industry type or go to the Business, Industry & Trade page to skim all the different business-related topics.

    Statistics Canada Data | Formerly known as CANSIM, Statistics Canada's key socioeconomic database is updated daily. It is free to search the data tables.

    Canadian Industry Statistics (CIS) - Industry Canada | CIS analyses industry data on many economic indicators using the most recent data from Statistics Canada. CIS looks at industry trends and financial information, such as GDP, Labour Productivity, Manufacturing and Trade data.

    Innovation, Science, and Economic Development Canada

    Provides market research, industry statistics, licensing information for intellectual property, and information about doing business internationally. The Industry Canada site features interactive applications such as customizable trade reports, cost calculators, and online business planning guides. You can also search broad Canadian industry statistics.

    The Daily - Statistics Canada

    The premier source for Canadian statistical information, including census information. Search 'The Daily' releases by subject to identify corresponding census tables, latest news, and publications. Similarly, you can browse by data source, including surveys & questionnaires relevant to your market research, which also link to census tables, latest news and publications.

    WorkBC | Find current employment outlooks, labour market information, relevant links, and a geographic representation of the BC workforce. Start by searching your Industry Profile.

    US & International Websites

    Small Business Administration: Free Small Business Data

    This site is created and managed by the US Small Business Administration (SBA) and provides a list of free sources of information that you can use to obtain data about markets in the US.

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    Regulations

    Regulations

    Learn More About Compliance Issues

    When it comes to starting a business, one of the first decisions you need to make is the legal structure of your business - sole proprietorship, partnership, limited liability partnership, or limited company. You'll also need to register your business and you'll need to be aware of many municipal, provincial or federal regulations. The websites in this section will help you.

    Innovation, Science and Economic Development Canada - Permits and Licenses Search

    Search for the permits and licenses applicable to your industry and location to meet all federal, provincial and municipal regulations.

    General Business Resources

    BizPaL

    This is the one-stop website to assist Canadian businesses that are just starting up, or expanding into new areas. BizPaL asks you a short series of questions about the nature and scope of your current or proposed business. Based on your answers, BizPaL provides you with a customized list of government permits and licences that you may require to operate your business. All of the information that you provide is kept anonymous, and you may save or print your results for future reference.

    Canada Revenue Agency - Business

    This section of the Canadian federal tax agency's website contains important taxation and documentation requirements that businesses operating in Canada must adhere to.

    Small Business BC (SBBC)

    SBBC is a great place to start for information on BC specific regulations and guidelines, for whatever stage you are in your business development. This is a great post on the topic.

    The Province of British Columbia

    Provides information on programs and resources available to small business owners in British Columbia. Includes information on taxes and industry regulations. Start with the Permits, Licences & Registrations section.

     

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    Find Competitive Info

    Find Competitive Info

    Conduct Your Competitive Research

    • Gather and analyze competitive information
    • Define your competitive edge
    • Use benchmarking tools to create your financial analysis
    • Find competitor information for your own organizational plan

    Checklist

    • Who are my direct or indirect competitors? Where are they located?
    • Who are the leading companies in the consumer electronics retail and repair services industry and what can I learn from them (e.g., what were their revenues)?
    • Are my competitors publicly traded and would their financial filings help me plan my own business?
    • What are my competitors’ strengths and weaknesses and how can I add unique value?
    • Has there been any news coverage on my competitors announcing a new product, marketing strategy or personnel changes that can provide insight into my business planning?

    Tip: Make a note of any questions you have, the resources in this section can help you answer these and complete the checklist.

     

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    Tips On Company Research

    Tips On Company Research

    Company Research Tips

    An in-depth investigation and analysis of your competition is one of the most important components of a comprehensive market analysis. A competitive analysis allows you to assess your competitors' strengths and weaknesses in the marketplace, and to implement effective strategies to improve your competitive advantage. Here are some research strategies for doing your competitive analysis:

    • Company directories can be used to create lists of competitors by industry, product line, size, etc.
    • Doing a company name search in a general research database is an excellent way to learn more about your competitor’s products, services, prices, and media coverage.
    • If your competitors are public companies, learn more about them by reading their financials and annual reports.
    • News archives provide a range of competitive information on both public and private companies.
    • Patents are a good way to learn about the technical and design features of a competitor's products. You can refer to this UBC Library Research Guide, created by UBC Engineering Librarians, if you are looking for patent information. Most of the resources listed are freely available.

    For information on primary and secondary market research, as well as common sources for secondary market research, watch our video tutorial Module One: Introduction To Market Research.

    Finding information on public companies is considerably easier than finding information on privately-held companies. Information on public companies is readily available online, or at your local library. Another good starting point is the list of resources in the next section of this Accelerator Guide: Find Competitors. Unlike public companies, private companies are not required to file with the System for Electronic Document Analysis and Retrieval (SEDAR). Searching for private company information is considerably more difficult and will require a lot of patience, and a healthy dose of creativity. 

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    Find Competitors

    Find Competitors

    Learning About Competitors

    To create a list of competitors and find basic information about them (e.g. number of employees, contact information) you will need to consult business directories. Many directories are available online for free, while others are fee-based commercial databases. You can find directories that are particular to an industry or geography. Your local library will likely have a good collection of directories that you can consult in person.

    For further information about secondary market research, see our video tutorial Module Two: Secondary Market Research for Industry Analysis.

    If you know of some public companies in your industry, then annual reports can provide a great deal of useful financial information including sales volume, revenue increases, and total market share. You can search the System for Electronic Document Analysis and Retrieval (SEDAR) for Canadian Company filings. If the competitor you are researching does business in the US, then you search the Security and Exchange Commissions equivalent, EDGAR, which provides free public access to corporate information including financial information and operations by reviewing registration statements, prospectuses and periodic reports filed on Forms 10-K and 10-Q. You also can find information about recent corporate events reported on Form 8-K that a company does not have to disclose to investors. You can use advanced search features to search by Standard Industry Classification (SIC) codes.

    Free Business Directories

    CanadaOne - Canadian Business Directory

    CanadaOne has a directory of over 20,000 Canadian businesses.

    Federal Corporations Data Online 

    Free searchable database of federally incorporated/registered companies.

    Frasers

    A comprehensive industrial directory and search tool, with information on products and services provided by Canadian industrial wholesalers, manufacturers, and distributors. You can search by product name, company name, or brand name.

    D&B Hoovers

    Provides information on 18 million US and international companies, both public and private. D&B Hoovers' reports are generated quickly, and are easy to read. A fair amount of information is provided for free, but much more is available with a paid subscription. If you know the company name or ticker symbol of any of the key players in your industry, try searching for their Hoovers records to find key information. Use the link above for free information or contact your local library to see if they provide access. Affiliates of UBC may have access

    Proprietary Business Directories

    Business in Vancouver, Book of Lists

    Comprehensive collection of BC business data compiled annually as the popular BIV Book of Lists. Provides data on over 1000 companies including: websites, phone numbers, e-mail addresses, top executives' names, company age, revenues, profits and much more. UBC affiliates and in-person community researchers can obtain access to a print version (here are details on how to locate it) or you can get your own online subscription.

    Mergent Online

    Provides access to detailed information on US and international companies. Data can be compared and exported into software applications such as Excel. Affiliates of UBC can learn more and get access.

    The Blue Book of Canadian Business

    Detailed profiles for over 60 Canadian corporations, including missions/values, history, operations, social responsibility and executive biographies. Also contains directory type information for 2,500 Canadian companies, a ranking of the top 500 companies and a list of the top 400 Canadian stocks. UBC affiliates and in-person community researchers can obtain access to a print version of this periodical (here are details on how to locate it at UBC in Vancouver).

    Reference Canada

    Provides information on more than one million businesses throughout Canada. Includes name, address, phone number, contacts, number of employees, annual sales volumes, line of business, and credit rating. Vancouver Public Library subscribes to this online directory so check with your local library about access.

    UBC Library Business Databases

    How to access: If you are a UBC student, staff, faculty or in-person library visitor you may have access to business databases through the David Lam Management Research Library and Canaccord Learning Commons through the links below.

    Full Listing By Title or Full Listing By Subject

    There are two different ways to identify databases: Use "by title" if you already know the name; otherwise you can search the list "by subject" to find starting places for undertaking market research, finding articles or researching companies. To learn more about how you can access library resources if you are a community user or temporary visitor, check out the UBC Library Community Users & Visitors Guide. Community users and temporary visitors may have additional access restrictions to specific databases because of license agreements.

    Mapping Competitors

    Online maps such as Google Maps or Bing Maps and popular directories such as Yelp are a fast way to locate nearby competitors, and to get a better sense of the region your business operates within. Try searching for the name of your product or industry and narrowing your results by focusing the map on a specific location, such as a city or neighborhood.

    SimplyAnalytics

    This is an Internet-based mapping application that enables users to develop interactive thematic maps and reports using thousands of demographic, business, and marketing data variables. Check your local public or academic library for access. UBC affiliates can learn more and get access.

    Trade Shows

    Attending trade shows is an excellent way to learn more about your competitors. Contact local associations or read trade publications to find out what trade shows are coming to your community.

    TECHSPO

    TECHSPO is a 2-day technology expo that brings together developers, brands, marketers, tech providers, designers and innovators.

    Consumer Electronics Show

    CES is owned and produced by the Consumer Technology Association, a US-based organization. CES showcases companies including manufacturers, developers and suppliers of consumer technology hardware, content, technology delivery systems and more.

     

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    Find Financial Benchmarks

    Find Financial Benchmarks

    One thing you will need to do in the financials section of your business plan is discuss how you will price your products and/or services, and how this compares to your competitors. You will need to develop a financial plan that includes your projected revenues and net income. The following resources will help you find financial information on competitors in your industry.

    Free Tools For Finding Financial Info

    EDGAR

    Filings with the US Securities & Exchange Commission by companies listed on US exchanges. 10-K Forms include detailed information on company history, structure, financial statements, and other relevant data.

    SEDAR

    A collection of corporate filings that are required by securities regulators, from companies operating in Canada. This website is an excellent source for information about a company's plans, competitive environment, markets, products, and assets. SEDAR is the Canadian equivalent of EDGAR.

    Finding Benchmarks & Ratios

    Ratios are tools that allow you to plan and assess your company's progress over time, and to compare it to other companies in the same industry. There are diferent kinds of ratios, including operating ratios, financial ratios, performance indicators, and benchmarks.

    Financial Performance Data (formerly SME Benchmarking Tool)

    Tool for benchmarking your financial reports with others in your sector. Website also includes a collection of financial data and annual reports of various Canadian companies. For instructions on using the Financial Performance Data click here. To create a report using Financial Performance data click here.

    TIP: Remember to search using your NAICS code (eg. 81211)



    Financial Performance Indicators for Canadian Business

    Offers current financial ratios by industry, based on data provided by Statistics Canada. The indicators are designed to serve as financial performance benchmarks against which individual firms and industries can be compared. Affiliates of UBC, UNBC, UVic and SFU have access through Abacus Dataverse. If you are visiting, please contact your local library about access.

     

    Proprietary Tools For Finding Financial Info

    UBC Company Research Guide

    This research guide was created by UBC business librarians. Follow this link to go directly to the section of the guide that features various UBC Library electronic resources that are recommended for searching for financial information on competitors, such as credit rankings, stock prices and investment analyst reports. You can explore the navigation on the right-hand side to find more recommended research sources on the general topic of company research.

    Library Resources

    Access to the following sources may be available through your local public or academic library. For information on how to obtain a library card, and for additional information on using libraries in BC, please visit our Getting Access to Library Resources page.

    Mergent Online

    Provides access to detailed information on US and international companies. Data can be compared and exported into software applications such as Excel. Affiliates of UBC can learn more and get access.

    Tools For Calculating Your Own Financials

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    Market Share & Size

    Market Share & Size

    Both market size and market share held by competitors are key factors when assessing the competitive environment. Keep in mind that there is no single source of market size and market share data. Market information is usually pieced together from various sources and is not often readily available for niche or emerging industries. One strategy is to combine a competitor's name or a comparable, established industry with the term market share in article databases or read market research reports. You will need to identify and describe your market – who your customers are and what the demand is for your products and services.

    UBC Library Business Databases

    How to access: If you are a UBC student, staff, faculty or in-person library visitor you may have access to business databases through the David Lam Management Research Library and Canaccord Learning Commons through the links below.

    Full Listing By Title or Full Listing By Subject

    There are two different ways to identify databases: Use "by title" if you already know the name; otherwise you can search the list "by subject" to find starting places for undertaking market research, finding articles or researching companies. To learn more about how you can access library resources if you are a community user or temporary visitor, check out the UBC Library Community Users & Visitors Guide. Community users and temporary visitors may have additional access restrictions to specific databases because of license agreements.

    Library Resources

    Access to the following sources may be available through your local public or academic library. For information on how to obtain a library card, and for additional information on using libraries in BC, please visit our Getting Access to Library Resources page.

    ABI/INFORM Collection

    How to access: If you are a UBC student, staff, faculty or in-person library visitor you can access this resource.

    Created by ProQuest this database contains full-text articles from over 1,000 business magazines and journals that track business conditions, trends, management techniques, corporate strategies, and industry-specific topics.

    • Global ultra mobile devices (UMD) industry: Global ultra mobile devices (UMD) market to reach $241. 2 billion by 2027. amid the COVID-19 crisis, the global market for ultra mobile devices (UMD) estimated at US$174. 5 billion in the year 2020, is projected to reach a revised size of US$241. (2020, Nov 04). NASDAQ OMX's News Release Distribution Channel. Retrieved from ABI/INFORM Collection.
    • Canada consumer & retail report - Q4 2020. (2020). London: Fitch Solutions Group Limited. Retrieved from ABI/INFORM Collection. Retrieved from ABI/INFORM Collection.
    • Canada information technology report - Q4 2020. (2020). London: Fitch Solutions Group Limited. Retrieved from ABI/INFORM Collection. Retrieved from ABI/INFORM Collection.
    • The global market for electronics recycling is projected to reach US$59.7 billion by 2025: Driven by tightening recycling norms against the backdrop of rapid technology and replacement cycles of electronic products and the resulting rise in e-waste generation. currently, e-waste poses the biggest risk to the environment and health with lead, cadmium, chromium, brominated flame retardants and polychlorinated biphenyls representing the toxic materials found in e-waste. (2020, Oct 28). NASDAQ OMX's News Release Distribution Channel. Retrieved from ABI/INFORM Collection.
    • The global market for wearable electronics is projected to reach US$61.4 billion by 2025: Driven by the availability of inexpensive sensors, miniaturized yet powerful microchips and processors, low-power lighter electronic components, evolving app ecosystem and the resulting expansion of applications addressed by wearable products and services. (2020, Sep 09). NASDAQ OMX's News Release Distribution Channel. Retrieved from ABI/INFORM Collection.

    Business Source Ultimate

    How to access: If you are a UBC student, staff, faculty or in-person library visitor you can access this resource. Otherwise, contact your local library to see if they provide access.

    Includes financial data, books, videos, company profiles, SWOT analyses, industry profiles, country reports, market research reports and case studies. Also includes information on industry trends, forecasts, outlooks, competitors, how to run a specific business and much more.

    • Mitchell, K. (2019). That’s the big question for 2019. TWICE: This Week in Consumer Electronics, 34(3), N.PAG.
    • Miller, R. K., & Washington, K. (2015). PART III: ANALYSES: Chapter 21: CONSUMER ELECTRONICS: 21.2 Marketshare Leaders. Retail Business Market Research Handbook, 98. Retrieved from Business Source Complete database.
    • Miller, R. K., & Washington, K. (2015). PART III: ANALYSES: Chapter 21: CONSUMER ELECTRONICS: 21.4 Market Forecast. Retail Business Market Research Handbook, 99–100. Retrieved from Business Source Complete database.
    • Miller, R. K., & Washington, K. (2015). PART III: ANALYSES: Chapter 21: CONSUMER ELECTRONICS: 21.5 Market Resources. Retail Business Market Research Handbook, 100. Retrieved from Business Source Complete database.

    eMarketer

    How to access: If you are a UBC student, staff, faculty or in-person library visitor you can access this resource. Or, contact your local public or academic library for their access details.

    Global market research and trend analysis database that focuses on Internet, e-business, online marketing, media, and emerging technologies.

    • eMarketer. (2020, September). US Retail Ecommerce Sales, by Product Category. Retrieved from eMarketer database.
    • eMarketer. (2020, September). US Retail Sales, by Product Category. Retrieved from eMarketer database.

    IBISWorld Industry Reports

    How to access: If you are a UBC student, staff, faculty or in-person library visitor you can access this resource.

    IBISWorld research is an independent, professional publisher of high-quality market research reports. These reports analyze the underlying structure and external forces that drive an industry.

    • Daly, J. (2020, November). US Industry (NAICS) Report 44311: Consumer Electronics Stores in the US. Retrieved from IBISWorld Industry Reports.
    • Gonzales, E. (2020, June). Canada Industry (NAICS) Report 44314CA: Consumer Electronics Stores in Canada. Retrieved from IBISWorld Industry Reports.
    • Gonzales, E. (2020, May). Canada Industry (NAICS) Report 81121CA: Electronic & Computer Repair Services in Canada. Retrieved from IBISWorld Industry Reports

    Marketresearch.com/Freedonia Focus

    How to access: Check your local public or academic library to see about access. If you are a UBC student, staff, faculty or in-person library visitor you can access this resource.

    While you can search this website only some Canadian libraries provide full-text access to the market research reports on industries and demographics for North American industries. They can range from 50 to 400+ pages in length, and contain charts, tables, and graphs, and key facts. Marketresearch.com has varied industry coverage and includes US and international information.

    • Freedonia Focus Reports. (2020, June). Appliances & Electronics: United States. Retrieved from Marketresearch.com Academic.
    • Freedonia Focus Reports. (2020, June). E-Commerce: United States. Retrieved from Marketresearch.com Academic.

    Mergent Online

    How to access: If you are a UBC student, staff, faculty or in-person library visitor you can access this resource.

    Provides access to US and international public company data. This database also contains data on companies that were acquired, went bankrupt, liquidated or merged out of existence from 1995 forward. Users can compare companies and export data into programs like Excel.

    Statista

    How to access: If you are a UBC student, staff, faculty or in-person library visitor you can access this resource.

    A simple to use statistics portal that integrates statistics from thousands of sources, on topics related to business, media, public policy, health and others. Statistics can be exported in PPT, XLS, PDF, and PNG formats. Some basic content available for free.

    • (2020, August). Consumer Electronics Report 2020. Statista Consumer Market Outlook. Statista. Retrieved from Statista database.
    • (2019, April). Sales of the leading 10 consumer electronics retailers in North America from 2010 to 2018 (in billion U.S. dollars). Dealerscope. Retrieved from Statista database.
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    Find Customer Info

    Find Customer Info

    Conduct Your Customer Research 

    • Create your customer analysis
    • Identify your target customers
    • Demonstrate how your products and services satisfy your customers' needs

    Checklist

    • Who is going to buy my services (e.g., couples, parents, other businesses)?
    • What is the future outlook of my target market?
    • What do people spend on consumer electronics and repair services?
    • What is demographic data and how can it help me research my customers?
    • How many people use consumer electronics and repair services each year in Canada and British Columbia?

    Tip: Make a note of any questions you have, the resources in this section can help you answer these and complete the checklist.

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    Demographic Data

    Demographic Data

    The resources listed in this section will help you identify population characteristics, and help you develop your customer profile. This research will also help you identify geographic areas where the largest number of your potential customers live. This can be very useful when determining a location for your business, and also when formulating your marketing strategy. Don't forget that trade associations and trade journals collect information about customers and can be great information sources for this area of your research.

    Canadian Household Spending - Statistics Canada
    Statistics Canada is the national statistical office. The agency ensures Canadians have the key information on Canada's economy, society and environment that they require to function effectively as citizens and decision makers.

    This table provides statistical information about household expenditures by Canadians broken down into a variety of categories. You can refine the table by region. You can view the full list of data tables here

    Census Profile - Statistics Canada

    Provides Canadian community profiles from the latest Census of Canada. These profiles are very useful for comparing statistics on different municipalities or regional districts. Includes details on family characteristics, primary language, mobility, educational attainment, marital status, labour force activity, earnings, and mode of transportation to work.

    Find latest data from the 2016 Census


    Search type

     

    Thanks to Catie Sahadath at the University of Ottawa Libraries for building this widget.

     

    Socio-Economic Profiles - BC Stats

    The socio-economic profiles consist of charts and tables for the various regional districts, health areas, college regions and school districts. Each region contains a map, demographic profile, economic hardship, labour market structure, education concerns, crime, health problems, children at risk, and youth at risk. The profiles are presented in a format that allows comparison to other regions in the province and to BC overall.

    Library Resources

    Access to the following sources may be available through your local public or academic library. For information on how to obtain a library card, and for additional information on using libraries in BC, please visit our Getting Access to Library Resources page.

    PCensus

    Provides access to detailed Canadian demographic information including population, income, and spending levels by province, city, or postal code. PCensus can also generate custom reports using Census data. Contact Vancouver Public Library or your local research library to obtain access.

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    Your Target Market

    Your Target Market

    Library Resources

    Access to the following sources may be available through your local public or academic library. For information on how to obtain a library card, and for additional information on using libraries in BC, please visit our Getting Access to Library Resources page.

    UBC Psychology Research Guide

    Sometimes it can be useful when researching consumer behaviour and other marketing topics with psychological dimensions to consult article databases in that research area. This is an online guide to print and online resources about psychology in the UBC Library collection. UBC affiliates will have access to all the resources listed. 

    Marketresearch.com/Freedonia Focus

    How to access: Check your local public or academic library to see about access. If you are a UBC student, staff, faculty or in-person library visitor you can access this resource.

    While you can search this website only some Canadian libraries provide full-text access to the market research reports on industries and demographics for North American industries. They can range from 50 to 400+ pages in length, and contain charts, tables, and graphs, and key facts. Marketresearch.com has varied industry coverage and includes US and international information.

    • Freedonia Focus Reports. (2020, June). Appliances & Electronics: United States. Retrieved from Marketresearch.com Academic database.

    eMarketer

    How to access: If you are a UBC student, staff, faculty or in-person library visitor you can access this resource. Or, contact your local public or academic library for their access details.

    Global market research and trend analysis database that focuses on Internet, e-business, online marketing, media, and emerging technologies.

    • Types of Consumer Electronics US Adults Want the Most for the Holidays, Nov 2020 (% of responses). (2020, November 30). Retrieved from eMarketer database.
    • Cramer-Flood, E. (2020, September 02). US Telecom, Computing Products and Consumer Electronics Digital Ad Spending 2020. Retrieved from eMarketer database.
    • US Retail Ecommerce Sales, by Product Category Forecasts, Estimates and Historical Data. (n.d.). Retrieved from eMarketer database.
    • Select Consumer Electronics Ownership Among Internet Users in Canada, Oct 2019 (% of respondents). (2019, October 23). Retrieved from eMarketer database.

    Passport GMID (formerly Global Market Information Database)

    How to access: Check your local public or academic library to see about access. If you are a UBC student, staff or faculty member you can access this resource. Please note this is not available for walk-in library users.

    Passport GMID, produced by Euromonitor, is an integrated information system providing business intelligence on country economies and demographics, consumers, lifestyles, companies and industries. 

    • Passport GMID provides a comprehensive section on Consumer Electronics (search by clicking Industries at the top bar) including information on forecasts, briefings, country reports and statistics by category.

    WARC: World Advertising Research Center

    How to access: If you are a UBC student, staff, faculty or in-person library visitor you can access this resource.

    WARC has case studies from major companies and advertising agencies, as well as articles from leading advertising journals and unpublished papers. It also includes company profiles, advertising spending statistics, and demographic and economic data.

    • Aune, M., Clapp, R. (2020, May). COVID-19: Consumer spending and media habits in the US. WARC Data. Retrieved from WARC: World Advertising Research Center database.
    • (2017, July). Consumer Electronics Global Industry Overview. Euromonitor Strategy Briefings. Retrieved from WARC: World Advertising Research Center database.

    Public Opinion Polls

    Ipsos

    Links to Canadian, U.S. and international polls. Includes polls on consumer goods.

    Roper Center for Public Opinion

    Preserves the data from polls conducted by many leading survey organizations for the use of researchers, students, and journalists. Includes a section on how to analyze polls. Only for those affiliated with UBC.

    Primary Research

    The main point of this guide is to introduce you to a wide range of secondary market research resources but keep in mind there is great value in analyzing other information including:

    • Advertising, blogs and sales brochures
    • Your personal network and employees
    • Direct observation, focus groups and interviews with potential customers

    Statistics Canada Data | Formerly known as CANSIM, Statistics Canada's key socioeconomic database is updated daily. It is free to search the data tables.

    The Daily - Statistics Canada

    The premier source for Canadian statistical information, including census information. Search 'The Daily' releases by subject to identify corresponding census tables, latest news, and publications. Similarly, you can browse by data source, including surveys & questionnaires relevant to your market research, which also link to census tables, latest news and publications.

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